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SocialBoost

Name: SocialBoost
Rating: 4.5 (2 reviews)

By SocialBoost

899 Interested

Highlights : About SocialBoost

Customizable Branding

Third Party Integration

Website Visitor Tracking

Transfers/Routing

Pre-written standard responses

About SocialBoost

SocialBoost is a website live chat solution which allows businesses to add a customizable chat widget to their website. Customers can be sent proactive chat invitations, and for customer-initiated conversations, automatic notifications via SMS and email ensure that agents don’t miss any messages. Outside of office hours a contact form can be displayed to collect information, allowing users to respond to customer queries later on, and when no agents are available, SocialBoost’s chatbot can answer customer questions. At the end of conversations, customers can rate the service they received, and request delivery of a chat transcript via email. SocialBoost also supports document sharing, emoticons, message flagging, quoting, and editing, chat transfer, group chats, blacklisting and IP blocking, visitor behavior tracking, and more.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Dutch

Platforms

Product Details

Features

ChatBot

Document sharing

Push notifications

SMS notifications

Desktop notifications

Customizable notification sounds

Chat transfer

Pre-written standard responses

Customer feedback collection

Chat history

Visitor monitoring

Customizable chat widget

Blacklisting & IP blocking

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