Home > Softwares > CRM Offerings > Customer Experience Software > SmileBack

SmileBack

Name: SmileBack
Rating: 4.5 (2 reviews)

By SmileBack

920 Interested

Highlights : About SmileBack

Activity Dashboard

Automatic Notifications

Customer Database

Customizable Reporting

About SmileBack

SmileBack is a cloud-based solution, which helps businesses manage processes for feedback collection to improve client satisfaction and brand loyalty. It allows users to engage with buyers by gathering responses on services and storing them in a unified database for future reference. After every service transaction, one click from a customer on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. With this immediate and constructive feedback, businesses can praise service agents for a job well done and reach out to customers who aren’t happy. Key features of SmileBack include survey management, sentiment analysis, customer segmentation and feedback administration. It enables brands to use visual surveys to gather feedback on all interactions between customers and helpdesk staff, allowing managers to identify any problem areas or performance issues with particular team members. SmileBack allows users to receive automated alerts/notifications when changes are made in the issue resolution pipeline. Plus, it enables enterprises to gain insight into customer satisfaction and monitor key metrics such as response rate, reviews, frequency and more.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Activity Dashboard

Automatic Notifications

Customer Database

Customizable Reporting

Real Time Data

Reporting & Statistics

Surveys & Feedback

Benefits

Review response rate average of over 40%

One-click CSAT survey

Set up automation rules and notifications to keep on top of feedback

Simple to use dashboard, with real time data

Export CSAT results to PDF in one click

Integrates with Freshdesk, ConnectWise, Zendesk and Autotask

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO