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SMART Service Desk

Name: SMART Service Desk
Rating: 4.5 (2 reviews)

By SMART Service Desk

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Highlights : About SMART Service Desk

Ticket Management

Self Service Portal

Network Monitoring

Knowledge Base Management

IT Asset Management

Automated Routing

About SMART Service Desk

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and education. Primary features include incident management, case management, change management, contract management and real-time reporting.

Specifications

Business Size

Small, Mid-Market, Enterprise

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

Alerts / Escalation

Customizable Branding

Email Integration

Interaction Tracking

Multi-Channel Communication

Real-time Chat

Service Level Agreement (SLA) Management

IT Asset Management

Knowledge Base Management

Network Monitoring

Self Service Portal

Ticket Management

Asset Tracking

Change Management

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