Home > Softwares > CRM Offerings > Customer Experience Software > Smaply

Smaply

Name: Smaply
Rating: 4.5 (2 reviews)

By Smaply

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Highlights : About Smaply

Analytics

Collaboration

Customer Profiles

Multi-Channel Collection

About Smaply

Samply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web. The system comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. The customer persona's module allows team members to enter information about a customer such as age, nationality, brief description, images, likes & dislikes, and occupation. Using the drag and drop editing feature, team members can upload images or files to attach to a customer profile, ensuring all relevant information is consolidated in one location. Samply's journey map can be traced through original storyboard creation, which enhances the visualization of a users' experience. The map can be viewed through a graphical grid that will show a variety of trends based on a customers' satisfaction. Additionally, the system can track both online and offline channels such as face to face interactions, web mobile views, phone conversations, and website journeys. Each step through the customer journey allows for team member collaboration, which provides a comments section that can be viewed by anyone with granted access.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Analytics

Attribution Modeling

Collaboration

Customer Profiles

Data Import / Export

Knowledge Management

Multi-Channel Collection

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