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SimpleCRM

Name: SimpleCRM
Rating: 4.5 (2 reviews)

By SimpleCRM

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Highlights : About SimpleCRM

Self-Service Support Portal

Ticket Management Workflows

Marketing Analytics

Opportunity Tracking

Lead Capturing

Sales Automation

About SimpleCRM

SimpleCRM is a robust and valuable customer relationship management solution adopted by SMEs, banks, financial services companies, insurance organizations, and educational institutions to increase their revenues, retain more customers, and automate sales, marketing, and customer support processes. The enterprise CRM enables users to automatically generate leads from various sources and assign and escalate them based on their own business logic. They can also score leads based on their interests and behavior as well as automate follow-up activities.

Specifications

24/7 Support

Yes

Business Size

Small, Mid-Market, Enterprise

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Calendar/Reminder System

Email Marketing

Lead Scoring

Mobile Access

Segmentation

Task Management

Document Storage

Internal Chat Integration

Marketing Automation Integration

Quotes/Proposals

Social Media Integration

Territory Management

Benefits

Sales Process Automation

SimpleCRM is built with features that automate sales processes and activities, helping businesses and organizations boost sales productivity, close more deals, and increase their revenues. The solution permits users to automatically capture leads from a wide range of channels and sources which include inbound emails, inbound and outbound calls, websites, social media, and chatbot. They can also set conditions and rules to enable the automation of lead assignment and escalation.

Digital Marketing Campaign Management

The customer relationship management solution enables users to easily run targeted and personalized marketing campaigns across digital channels. They will be able to segment their market into different groups and create targeted marketing lists according to specific criteria and launch push campaigns via SMS, email, social media, Google AdWords, and landing pages.

Customer Service Automation

Aside from sales and marketing processes, SimpleCRM also allows the automation of customer support and service operations. This is useful for improving customer satisfaction and retention. For example, the solution makes it possible for users to create automated workflows for handling support tickets. They can instantly create tickets from multiple channels and route them to the right agents based on a set of information such as ticket type and demographic data.

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