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SightCall for Salesforce

Name: SightCall for Salesforce
Rating: 4.5 (2 reviews)

By SightCall

930 Interested

Highlights : About SightCall for Salesforce

Record interactions

Extend desktop session to mobile

Pointer, drawing & annotations

Screen sharing

Pause screen

About SightCall for Salesforce

SightCall for Salesforce is a customer support, video calling add-on tool. SightCall enables agents to connect with customers through video chat by adding a button to web pages or mobile app. SightCall comes with real-time interaction features (live stream, annotations, co-browsing, snapshot, etc.). Support agents can freeze a screen to then draw, review and explain a situation to customers. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile. With SightCall, managers can record support agents' sessions with customers for quality or training purposes. Increase customer satisfaction by providing each customer with a personalized service for issue resolution with SightCall video interactions.

Specifications

Business Size

Small

Customization

Yes

Deployments

Premise

Language Support

English,French

Platforms

Product Details

Features

Record interactions

Extend desktop session to mobile

Screen sharing

Pointer, drawing & annotations

Snapshot

Pause screen

Co-browsing

URL push

Benefits

URL push

if external information is needed, support agents can simply push a URL to the customer's screen through SightCall.

Mobile

SightCall enables support agents to be reached by customers' mobile devices. Customers are able to live stream their issues for more effective resolution.

Customer experience

SightCall allows sales teams to interact with customers in real-time as they browse the website. Video assistance helps sales reps walk customers through the purchasing decision.

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