Home > Softwares > Operation and Service Software > Call Center Software > Sharpen

Sharpen

Name: Sharpen
Rating: 4.5 (2 reviews)

By Sharpen

1037 Interested

Highlights : About Sharpen

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Document Management

Email Integration

Email Marketing / SMS Marketing

Inventory Management

About Sharpen

Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inventory Management

Marketing Automation

Performance Management

Product Database

Project Management

Supplier and Purchase Order Management

Solution Management

Sales Forecasting

Opportunity Management

Sales Force Automation

Workflow Management

Dashboard

Call Center Management

Lead Scoring

Web Forms

Interaction Tracking

Access Monitoring

Sales Pipeline Tracking

Sales Dashboards & Reports

Centralized Dashboard

Team visibility

Measurable

Skill-based routing

Automatic call distribution

Auto-log activity

Call recording

Call monitoring

No busy signal

Voicemail to email

Virtual fax

Dynamic capacity

Agent monitoring

Connect softphone

Call analytics

HIPAA-compliant

Benefits

Centralized enterprise-grade communication platform

Sharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses.

One fully-managed account

This cloud based solution unites the entire organization from sales to customer service in one fully-managed account.

To Provides an omni-channel customer experience

It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.

To Optimize its customer service team’s strengths

Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution

To fully digitize its operations

There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform.

To the multi-channel needs of their customers

Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO