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ServiceTonic

Name: ServiceTonic
Rating: 4.5 (2 reviews)

By ServiceTonic

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Highlights : About ServiceTonic

Alerts / Escalation

Customizable Branding

Interaction Tracking

Multi-Channel Communication

Real-time Chat

Service Level Agreement (SLA) Management

About ServiceTonic

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion. Core features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.

Specifications

Business Size

Small, Mid-Market, Enterprise, Startup

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Service Level Agreement (SLA) Management

Automated Routing

Document Storage

IT Asset Management

Knowledge Base Management

Network Monitoring

Self Service Portal

Ticket Management

Contract Management

Incident Management

IT Asset Management

Knowledge Management

Self Service Portal

Service Reporting

Asset Tracking

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