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ServicePower

Name: ServicePower
Rating: 4.5 (2 reviews)

By ServicePower

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Highlights : About ServicePower

Mobile workforce management

Dispatch management

Coverage forecasting

Real-time adjustments

Artificial Intelligence-based algorithm

Time management

About ServicePower

ServicePower is an on-premise and cloud-based field Service solution. It’s suitable for businesses of all sizes and across different industry verticals such as HVAC, IT, transportation, service and more. Key features include work order management, scheduling, asset management and contractor management. ServicePower’s contract management feature helps organizations to manage third-party workforces and their service technicians’ schedules and provide tools to track assets, work orders and analyze operations. The service scheduling feature helps to assign tasks, send routes to mobile workers and monitor their activities in real-time. Work order management feature allows users to design a process workflow and assign jobs to field workers along with customer information. This helps field technicians to view asset and service history data related to work orders so that they can respond to customer requests on a real-time basis. The solution’s analytics feature includes customer satisfaction reports, job details, scorecards, claim reports, and auditing capabilities. Support is offered via support ticket.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Scheduling optimization

Mobile workforce management

Workforce tracking

Dispatch management

Travel matrix

Coverage forecasting

Real-time adjustments

Change modeling

Business intelligence

Artificial Intelligence-based algorithm

Asset tracking

Status updates

Time management

Part inventory management

Estimating

Payment collection

Signature collection

Vehicle tracking

Real-time email alerts

Service history tracking

Benefits

ServiceScheduling

ServiceScheduling continuously re-optimizes the service schedule throughout the day, using an AI-based algorithm and a proprietary travel matrix with pre-calculated data for fast response times.

ServiceMobility

ServiceMobility provides continuity between devices, giving teams flexibility in the field, and allowing users to view schedules, preview job details, accept or reject jobs, track parts, labor, and travel, capture notes and photos, manage inventory, view schematics diagrams, follow turn-by-turn directions, track time spent on each job, and more.

ServiceGPS

ServiceGPS tracks vehicles and gives users real-time visibility into their fleet’s locations, and access to daily GPS event histories, real-time alerts, reporting, and more.

ServiceOperations

ServiceOperations gives users the ability to dispatch, manage, pay, and score third-party contractors, manage warranties, and process claims in real time.

ServiceStats

ServiceStats enables users to analyze customer satisfaction, coverage, job reports, GPS reports, claim reports, scorecards, change analysis, and more.

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