Highlights : About ServiceFirst
Self-Service and Automated Routing Capabilities
Special Access Features
Web Interaction Capabilities
Foreign Language Support
Product Details
Features
Self-Service and Automated Routing Capabilities
Special Access Features
Web Interaction Capabilities
Foreign Language Support
Advanced Technical Capabilities
Robust Reporting
Dashboard Management
Benefits
Choose between self-service voice and keypad input
Choose between self-service voice and keypad input, in addition to agent call routing. Customized, call prioritization, wait time messages, call back and email responses are all imbedded features for an enhanced customer experience.
Offer speech recognition capability
Offer speech recognition capability and Telecommunications Device for the Deaf (TDD) for universal access to your services or community and compliance with the Rehabilitation Act, Section 508.
Use powerful built-in or customized reports
Use powerful built-in or customized reports to manage your communication campaigns and track important factors to your organization, such as, agent productivity and performance; campaign response; call abandonment; contact outcome; and other parameters.
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