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ServiceFirst

Name: ServiceFirst
Rating: 4.5 (2 reviews)

By Microlog

1059 Interested

Highlights : About ServiceFirst

Self-Service and Automated Routing Capabilities

Special Access Features

Web Interaction Capabilities

Foreign Language Support

About ServiceFirst

ServiceFirst is a cloud-based call center solution for managing customer communications that caters to businesses of all sizes. Key features include automated routing capabilities, foreign language support, web chat capabilities, dashboard management and reporting.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self-Service and Automated Routing Capabilities

Special Access Features

Web Interaction Capabilities

Foreign Language Support

Advanced Technical Capabilities

Robust Reporting

Dashboard Management

Benefits

Choose between self-service voice and keypad input

Choose between self-service voice and keypad input, in addition to agent call routing. Customized, call prioritization, wait time messages, call back and email responses are all imbedded features for an enhanced customer experience.

Offer speech recognition capability

Offer speech recognition capability and Telecommunications Device for the Deaf (TDD) for universal access to your services or community and compliance with the Rehabilitation Act, Section 508.

Use powerful built-in or customized reports

Use powerful built-in or customized reports to manage your communication campaigns and track important factors to your organization, such as, agent productivity and performance; campaign response; call abandonment; contact outcome; and other parameters.

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