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ServiceDock

Name: ServiceDock
Rating: 4.5 (2 reviews)

By ServiceDock

925 Interested

Highlights
Product Details

Highlights : About ServiceDock

Alerts/Escalation

Automatic Customer Notices

Inbox/Queue Management

Surveys and Feedback

Automated Routing

Customer Database

About ServiceDock

ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups. We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.

Product Details

Features

Live Chat

Customer Engagement Center

Inbox / Queue Management

Automated Routing

Customer Database

Alerts / Escalation

Surveys & Feedback

Automatic Customer Notices

Customer Experience Management

Benefits

MORE CUSTOMER FEEDBACK

A lack of data is a key problem in many customer experience management programs. On average our clients get 3X more customer feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device.

RETAIN MORE CUSTOMERS

Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.

ALL-IN-ONE APPLICATION

It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app because they all impact on customer experience management.

MULTI-UNIT REPORTING & SETUP

Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey setup). We’re only serving these types of business so you get more value for less effort.

DIGITAL MARKETING BENEFITS

There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired and finally we can help you get more reviews from happy customers.

SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Read more about GDPR and ServiceDock here.