ServiceChannel Service Automation is an integrated suite of cloud- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders and processing payments.
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. The solution enables users to leverage data-driven analytics of service quality across all trades, locations and contractors.
ServiceChannel Service Automation is an integrated suite of cloud- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders and processing payments.
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. The solution enables users to leverage data-driven analytics of service quality across all trades, locations and contractors.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Maintenance tracking
Recurring appointments
Compliance management
Contractor management
Proposals & invoices
Customized analytics & reports
Supply management
Contractor sourcing
Maintenance spend insights
Issue tracking, management and reporting
Site audit manager.
Monitor location condition trends
Supplier enablement
Catalog management
Quality assurance
Warranty tracking
GPS check-In & check-out via mobile
Multi-site locations
Visual dashboards
KPI manager
Data analyzer / loader / updater
Metric-based NTE controls
Benefits
Variety of industries
ServiceChannel serves a variety of industries such as grocery stores, restaurants, retail, financial institutions, government, healthcare, storage facilities, logistics and transportation, and more.
Facilities manager
ServiceChannel connects facilities managers with contractors; bridging workflows between organizations.
Easy interface
The platform's commercial contractor directory, 'Fixxbook', enables managers and contractors to efficiently search through over 50,000 contractors, suppliers, and consultants.
Risk monitoring
The solution provides risk and compliance monitoring for contractors and all work order and payment processes.
Mobile app
ServiceChannel's native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.
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