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ServiceBench

Name: ServiceBench
Rating: 4.5 (2 reviews)

By Asurion

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Highlights : About ServiceBench

Inventory Management

Work order management

Electronic Signature

Self Service Portal

Job Management

Mobile Access

About ServiceBench

ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics. The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers. The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered. It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inventory Management

Dispatching

Inventory control

Work order management

Customer DataBase

Self Service Portal

Electronic Signature

Billing & Invoicing

Scheduling

Contact Database

Routing

Job Management

Mobile Access

Service History Tracking

Technician Management

Job tracking

Quotes/Estimates

Payment Collection in the Field

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