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ServiceAide

Name: ServiceAide
Rating: 4.5 (2 reviews)

By ServiceAide

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Highlights : About ServiceAide

Analytics

Asset discovery & management

Visual workflow designer

Configuration management database (CMDB)

Active Directory synchronization

Inbound SOAP Web Services API

About ServiceAide

ServiceAide is a scalable service desk and service management solution that helps facilitate customer support and IT service operations for commercial sale and/or the unique needs of internal departments. Organizations can create and operate their own solutions by configuring settings and customizing workflows, eliminating the need for code development. Users can track, manage and assign dedicated support analysts and provide tailored services to each customer. ServiceAide’s help desk solution enables user requests from email, web, phone, fixed or mobile whether via self-service, an automated resolution process, knowledge database, or skills-based routing for the most qualified agent. Incident and problem management tools help determine services or configuration items that failed and provide reports for identifying trends in problems and analyzing costs. Change management features provide impact analysis and planning capabilities, and help ensure all policy and compliance standards are met, reviewed and approved prior to implementation.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Request fulfillment

Service catalog

Knowledge management

Asset discovery & management

Service level management

Visual workflow designer

Role based security

Standard reports

Problem management

Configuration management database (CMDB)

Advanced reporting

Simplified project management

Single sign-on

Active Directory synchronization

Granular permission control

Benefits

ServiceAide helps users manage task and project execution through custom tailored process workflows that align with the way the organization operates.

ServiceAide allows organizations to keep their service catalog aligned with the needs of the business and organizational objectives.

Comprehensive features enable users to identify and respond more quickly to incidents and requests for service with individualized services for each customer.

ServiceAide provides anytime, anywhere access via web and mobile, including self-service resolutions that help lower overall ticket volume.

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