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Service Creatio

Name: Service Creatio
Rating: 4.5 (2 reviews)

By Creatio

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Highlights : About Service Creatio

360° customer view

Business process management

Knowledge management

Omnichannel communications

Change management

Release management

About Service Creatio

Service Creatio (formerly bpm'online service) is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications. Service Creatio is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Customer Service and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Case management

360° customer view

Omnichannel communications

Service catalogue

System designer

Service level management

Request management

Change management

Knowledge management

Contact center

Synchronization and integration

Business process management

Unified customer database

Configuration management

Problem management

Release management

Benefits

Reliable database

Service Creatio gathers all your contacts and stores them in one place. This makes it easier for you to access customer data, such as contact numbers and transaction history. The software also covers customer profiles like phone numbers, relationship structures, social media profiles, email correspondence, and the customer’s complete service history. Service Creatio automates data enrichment as well and can provide additional contact information via external sources like social profiles.

Well-managed communication channels

A single dashboard is all that it takes for you to manage all communication channels with Service Creatio’s platform. In a special communication panel, you can manage emails, make and receive calls, and respond to messages. It also allows you to edit contact information and send and accept social media requests. The platform comes with an intelligent notification system to help you stay on top of all notifications.

Unified case management

Service Creatio keeps track of all the cases you’ve handled and solved for your customers by collating and organizing all interactions and transactions in a single system. The platform also allows you to assign cases to the appropriate department or agents, and you have total control of the due dates by setting them with a single click.

Efficient service catalogs

The software comes with well-organized service catalogs to help unify all service types in catalogs made available to your customers. With this, customers can easily subscribe to a particular service, whereas you can assign each service request to the appropriately skilled agent. A service designer tool will help you accomplish such a task, and it can further arrange the technical specifications and timeframes for each service.

Automated business processes

Other than service-related tasks, Service Creatio also offers a variety of automated internal business processes with its system that you can use in tasks like process modeling, monitoring, execution, and analysis of core operations. In a single system, you can use such features in boosting the efficiency of your entire team.

Problem, change, and release management tools

The software allows storing, identifying, and classifying all service-related and system problems. This way, you can use them for reference in the future, minimizing the risk of bigger problems. It also has the tools for prioritizing cases and selecting the configuration items for the purpose. Additionally, change management is supported, helping you plan and monitor changes in your ITIL services, whereas its release management features track the progress of your workloads.

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