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Servetel

Name: Servetel
Rating: 4.5 (2 reviews)

By Servetel Communications

1034 Interested

Highlights : About Servetel

Automated Responses

Inbound Call Center

Interactive Voice Response (IVR)

Message Personalization

Outbound Call Center

Real-time Chat

About Servetel

Servetel is a cloud-based communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability, and shift timings. Servetel assists administrators with recording and analyzing customer interactions in order to facilitate agent training and quality control. It offers numerous features such as SMS alerts, virtual numbers, interactive voice response (IVR), call forwarding, toll-free numbers, received and missed call notifications, call queue management, and more. The system also enables users to send transactional or promotional messages, including one-time passwords (OTPs) and offers, via a web portal.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Responses

Chat / Messaging

Inbound Call Center

Interactive Voice Response (IVR)

Manual Dialer

Mass Texting

Mobile Coupons

Mobile Keywords

Multiple Scripts

Outbound Call Center

Phone Key Input

Polls/Voting

Queue Management

Real-time Chat

Reporting/Analytics

Scheduled Messaging

Voice Customization

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