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Scorebuddy

Name: Scorebuddy
Rating: 4.5 (2 reviews)

By Scorebuddy

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Highlights : About Scorebuddy

Quality Scorecard Designer

Quality Scorecard Builder

Performance Scoring

Scoring Calibration

Quality Score Reports

Agent Dashboard

About Scorebuddy

Scorebuddy is quality monitoring solution for scoring customer service calls, emails and web chat. Scorebuddy is a dedicated, stand-alone staff scoring system hosted in the cloud, delivered over the web which requires no integration. With the tool you can design and build your own scorecards, collect results, share, collaborate and review with staff. Scorebuddy is designed to replace spread sheets and static scoring systems. Scorebuddy saves time, and increases accuracy, team leaders and agents love it. Our clients say; "Scorebuddy has a made a real difference. The simplicity of its design means that the whole team have been able to "hit the ground running" in terms of setting up scorecards and scoring. As and when amendments are needed to scorecards. this is quick and easy, meaning that as business processes change, we can respond immediately." Scorebuddy can be used for any customer service channel; phonecalls, emails, social media, whitemail, etc. Some of our clients use Scorebuddy in their retail stores scoring customer service interactions at tills on a tablet, other clients use Scorebuddy for onsite auditing. Scorebuddy can show that quality checks are carried out across the business, this is a very beneficial aspect to heavily regulated industries where compliance and accountability are priorities.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Quality Scorecard Designer

Quality Scorecard Builder

Customer Service Monitoring

Performance Scoring

Customizable Reports

Scoring Calibration

Quality Score Reports

Agent Dashboard

Supervisor Dashboard

Quality Score Analytics

Benefits

Improve staff performance.

Saves time scoring and reporting.

All scores in one place with easy reporting and analytics.

Focus training & coaching on what matters.

Increase employee engagement.

Increase customer satisfaction.

Carry out root cause analysis.

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