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SAP – CRM Software

Name: SAP – CRM Software
Rating: 4.5 (2 reviews)

By SAP

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Highlights : About SAP – CRM Software

Marketing resource and brand management

Campaign management

Segmentation and list management

Real-time offer management

Loyalty management

E-marketing tools

Sales planning & forecasting

About SAP – CRM Software

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Marketing resource and brand management

Campaign management

Segmentation and list management

Real-time offer management

Loyalty management

E-marketing tools

Sales planning & forecasting

Dashboard customization

Sales performance monitoring

Pipeline view by stage

Sales pipeline tracking

Generate sales quotes

SAP ERP integration

Billing & invoicing

Business communication tools

Team goal monitoring

Real-time reporting & analytics

Actionable insights

Driving directions widget

Pipeline location filter

Benefits

Marketing

Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

Sales

Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

Services

The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

Partner Channel Management

You can use SAP CRM to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

Interaction Center

Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.