Home > Softwares > Communications > Communication > SAP CRM

SAP CRM

Name: SAP CRM
Rating: 4.5 (2 reviews)

By SAP

861 Interested

Highlights : About SAP CRM

Real-time reporting & analytics

Business communication tools

SAP ERP integration

Sales performance monitoring

Dashboard customization

Real-time offer management

About SAP CRM

SAP CRM On Demand offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP CRM, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. Create and execute marketing campaigns using data gathered though SAP CRM On Demand. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP CRM allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Marketing resource and brand management

Campaign management

Segmentation and list management

Real-time offer management

Loyalty management

E-marketing tools

Sales planning & forecasting

Dashboard customization

Sales performance monitoring

Pipeline view by stage

Sales pipeline tracking

Generate sales quotes

SAP ERP integration

Billing & invoicing

Business communication tools

Team goal monitoring

Real-time reporting & analytics

Actionable insights

Driving directions widget

Pipeline location filter

Benefits

Marketing

Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

Sales

Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

Services

The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

Partner Channel Management

You can use SAP CRM to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

Interaction Center

Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO