Highlights : About Salesforce Service Cloud
Product Details
Features
Computer Telephony Integration (CTI)
Record Types
Lead-Contact Account Management
Files
Salesforce Identity
Roles and Permissions
Snap-Ins for Live Agent Chat
Social Customer Service Pro
Knowledge
Work Order Management
Service Console
Customer Community
Chatter
Community Starter
Email Integration with Outlook
Advanced Case Management
Customer Account Portal
Page Layouts
Standard Success Plan
Asset Management
Omni-Channel Supervisor
Field Service Dispatch
Service Contracts and Entitlements
Developer Sandbox
Unlimited Online Training
Activity Feed
Developer Pro Sandbox
Topics and Recommendations
Data and File Storage
Orders Management
Omni-Channel Routing
Case Auto-Assignment
Service Analytics App
Social Customer Service Starter Pack
Product Tracking
Case Milestone Tracker
Unlimited Custom Applications
Google Apps Integration
Custom Profiles
AppExchange App Integration
Offline Access
Lightning App Builder
Mobile Messaging (LiveMessage)
Case Escalation Rules and Queues
Web Services API
Opportunity Tracking
Workflow and Approval Automation
Web and Email Case Capture
Task Management
Customizable Reports and Dashboards
Snap-Ins for Live Video Chat
Case Email Auto-Response
Advanced Reporting Features
Salesforce Mobile App
Email Templates
Benefits
Increased Customer Satisfaction
Increased Agent Productivity
Decreased Support Costs
Integration to Platform Ecosystem
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