Home > Softwares > E-Commerce Software > Live Chat Software > Salesforce Live Agent

Salesforce Live Agent

Name: Salesforce Live Agent
Rating: 4.5 (2 reviews)

By Salesforce

965 Interested

Highlights : About Salesforce Live Agent

Real-Time Live Chat Support

Customer Profile

Pre-Written Messages

Agent Performance Metrics

Instant Message Sessions Metrics

About Salesforce Live Agent

Salesforce Live Agent is a real-time live chat support you can embed on your website and apps. This enables your customers and prospects to reach out and communicate with your company on the web while they are currently on your site or app. Using the online tool, your representatives can conveniently be on standby 24/7 to respond with real-time interaction and empower immediate connection. Live Agent is suitable for businesses with a limited size for their support team and want to maximize each of their agent’s return. For instance, a single agent can manage multiple and simultaneous customer interactions from one screen compared to a phone call where one agent can only respond to one customer at a time. It also helps in utilizing your budget as it has no charge for each interaction.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud, Open API

Language Support

English,Spanish,French,Italian,Chinese,Dutch

Platforms

Product Details

Features

Real-Time Live Chat Support

Snap-ins

Customer Profile

Customer Chat Sneak Peak

Private Messages

Agent Queue Monitoring

Instant Message Sessions Metrics

Personalized Messages

Multilingual Support

Chat Routing

Pre-Written Messages

Agent Performance Metrics

Real-Time Agent Coaching

Benefits

Real-Time, Personalized Online Assistance

Live Agent can be embedded both on your website and application (called as Snap-ins) to incorporate live chat support online. The live chat is personalized based on how a customer or prospect engages with your site. This ensures each interaction and communication fits with each individual visitor’s preferences. It also has multilingual support which helps you deliver a consistent and high-quality support to customers around the world.

Increase Agent Productivity

Agents can utilize their time well with the tool’s productivity features. Each live chat connects with the complete customer profile. Hence, your agents can deliver responses in context while maintaining consistency and accuracy for the overall customer experience. To ensure the right agent handle the right subject matter, the tool automatically routes the customer/prospect based on their needs. Agents can take a sneak peek of the customer’s message to formulate the appropriate response in a faster manner and use keyboard shortcuts to add pre-written messages for a quicker reply.

Empower Teams to be Smarter

Salesforce Live Agent gives you comprehensive metrics of your agent’s performance and instant message sessions so you can easily plan strategies to improve your team’s efficiency in a data-driven context. Managing workloads is also streamlined as you can monitor agent queues in real time. Meanwhile, real-time coaching is possible through private message to help and teach agents while communicating with the customer.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO