Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking. The system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.
Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking. The system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.
Specifications
Business Size
Startup
Deployments
Premise
Language Support
English
Platforms
Product Details
Features
API
CRM Integration
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Monitoring
Real Time Analytics
Real Time Reporting
Voice Mail
Lead Management
Contact Management
Call Recording
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Telemarketing Management
Voice & Data Integration
VoIP
Lead Capture
Auto Dialer
Benefits
Accelerate sales by increasing the amount of team calls
Accelerate sales by increasing the amount of team calls, enabling reps to blaze through lead lists with power dialing and improved connection rates.
Automate call logging and recording
Automate call logging and recording from within an existing CRM, customizing data collection to better analyze successful call conversion.
Listen in and monitor live calls
Listen in and monitor live calls when coaching reps on best practice, building up a library archive of notable calls for training reference.
Offering real-time insights on call performance and outcomes
View extensive analytics plotted via easy to interpret pie charts and bar graphs, offering real-time insights on call performance and outcomes.
Create new leads from calls
Create new leads from calls, route calls instantly and manage call queues efficiently to provide satisfactory customer support experiences.
Ringio integrates natively with Salesforce
Ringio integrates natively with Salesforce to ease setup, add instant dialing, log call data and handle inbound/outbound calls more intelligently.
Allows Ringio to seamlessly connect sales reps to any lead
Zoho Click-to-Call integration allows Ringio to seamlessly connect sales reps to any lead, account or contact, logging calls with links to recordings.
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