RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. It lets users collect and store client data in a unified database for future reference.
RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. It lets users collect and store client data in a unified database for future reference.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Campaign Management
Lead Management
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Benefits
Centralized system receives inquiries coming from various channels
When the centralized system receives inquiries coming from various channels, all messages are filtered to ensure they have routed the right and qualified agent based on their specialties, skills, and languages.
Spam messages are filtered automatically
Spam messages are filtered automatically so your agents won’t be distracted and, instead, focus on important messages.
Digital identities from various channels
Digital identities from various channels are aggregated into a single customer record. Knowing if the customer has reached out in the past in which channel and whether you have resolved their issue can help you provide the right response and approach to handling the situation.
Optimize your team’s workload through message queues
You can optimize your team’s workload through message queues and manual forwarding to the right agent. Monitoring your agents in real-time is also possible to see a summary of their activities in the dashboard and even view their screens in real time.
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