RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers.
Highlights : About RingCentral Contact Center Software
Hotkeys
Inbound Reporting
Multi-Part Conferencing
Outbound Reporting
VoIP
Advanced IVR
About RingCentral Contact Center Software
RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Automatic call distribution
Skills-based routing
Email routing
Social media
Web chat routing
Outbound campaign management
White glove implementation service
Predictive & progressive dialer
Data directed routing
Advanced agent management
Real-time dashboards
Historical reporting
Wallboard support
3rd party integrations
CRM integrations
Supervisory features
Open platform with API / SDK
Optional speech recognition
Optional workforce management
Queue-based routing
Real-time reporting
Standard IVR & ACD
Voice
Benefits
Allows customers to reach agents
RingCentral Contact Centre allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax
Log onto the platform from anywhere
Remote agents using RingCentral Contact Centre can log onto the platform from anywhere that has an internet connection.
ability to add and remove agents as needed
Organizations with seasonal demand have the ability to add and remove agents as needed
Scheduling, tracking, and training agents
Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.
Offers integration with third party applications
RingCentral Contact Centre offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.
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