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RingCentral Contact Center Software

Name: RingCentral Contact Center Software
Rating: 4.5 (2 reviews)

By RingCentral

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Highlights : About RingCentral Contact Center Software

Hotkeys

Inbound Reporting

Multi-Part Conferencing

Outbound Reporting

VoIP

Advanced IVR

About RingCentral Contact Center Software

RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automatic call distribution

Skills-based routing

Email routing

Social media

Web chat routing

Outbound campaign management

White glove implementation service

Predictive & progressive dialer

Data directed routing

Advanced agent management

Real-time dashboards

Historical reporting

Wallboard support

3rd party integrations

CRM integrations

Supervisory features

Open platform with API / SDK

Optional speech recognition

Optional workforce management

Queue-based routing

Real-time reporting

Standard IVR & ACD

Voice

Benefits

Allows customers to reach agents

RingCentral Contact Centre allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax

Log onto the platform from anywhere

Remote agents using RingCentral Contact Centre can log onto the platform from anywhere that has an internet connection.

ability to add and remove agents as needed

Organizations with seasonal demand have the ability to add and remove agents as needed

Scheduling, tracking, and training agents

Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

Offers integration with third party applications

RingCentral Contact Centre offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.

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