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Richpanel
Richpanel

Richpanel

By Richpanel

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Highlights : About Richpanel

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Single Customer View

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Detailed Customer Profile

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Customer Timeline and Live View

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Create and Sync Personas

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Multiple Ticket Channels

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Dynamic customer segments

About Richpanel

Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund and returns in one click. Support teams will be more productive and effective with automations, task bots, macros and collaboration tools.

Specifications

  Business Size
Startup
  Customization
Yes
  Deployments
Cloud, Open API
  Language Support
English
  Platforms

Product Details

Features

Single Customer View

Detailed Customer Profile

Single Sign-On

Help Desk Center

iOS and Android SDK

Agent Screen

Powerful Collaboration Tools

Customer Timeline and Live View

Create and Sync Personas

GDPR Compliant

Embedded Live Chat

Custom Messenger

Multiple Ticket Channels

Dynamic customer segments

Benefits

A Stunning Live Chat Messenger

Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place

Know Your Visitors And Customers

Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.

Customer Profiles Powered By AI

Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.

Support Customers On All Channels

Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.

See how Agents can influence sales

Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates

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May 2025
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2829301234
567891011
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Today
May 2025
MoTuWeThFrSaSu
2829301234
567891011
12131415161718
19202122232425
2627282930311
2345678
Today
May 2025
MoTuWeThFrSaSu
2829301234
567891011
12131415161718
19202122232425
2627282930311
2345678
Today