Highlights : About REVE Chat
Proactive invitations
Shortcut messages
Transfers / routing
Agent scheduling
Visitor targeting
Queuing
Website integration
Saved replies as canned responses
Facebook chat integration
Multiple website integration
Track and monitor website visitors
Website visitor targeting
Visual sound effects
Social media icons
Referral website URL
Live Chat / Voice/Video Chat
Department Management
Viber Messaging
Visitor Analytics
Auto Triggers
REVE Chat SDK
Product Details
Benefits
Voice/ Video Chat
Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
Facebook Messenger
Chat with your Facebook customers using REVE Chat from single dashboard.
Viber Messaging
Chat with your customers on Viber messaging using your public account from single dashboard.
Real-time Visitor Analytics
Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
Department Management
Improve customer response time by routing your customer queries to the right department.
Auto Triggers
Send automatic invitations to your website visitors based on certain time, ULR or location.
Chat Monitoring
Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
Queuing
Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers.
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