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Requuest

Name: Requuest
Rating: 4.5 (2 reviews)

By Requuest

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Highlights : About Requuest

Solution templates & tags

Client self-service portal

Automatic keyword proposals

Tag management

Service catalog

3-level categorization

About Requuest

Requuest is a cloud-based IT support and service request management solution that helps businesses handle client inquiries. It provides tools for defining workflow, opening new tickets, assigning tickets to agents and monitoring compliant progress. Businesses can categorize different ticket types and configure rules for assigning them to support agents at different execution levels. With Requuest, businesses can track and measure service level compliance, agent performance and daily issues resolved.

Specifications

Business Size

Small, Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

3-level categorization

Task templates & workflow

SLA management

Customizable request forms

Priority matrix

Alerts & notifications

Email integration

Context-based scenarios

Customizable dashboard

Built-in reports

Knowledge base creation

Automated inventory import

Custom categorization

Folder access & visibility management

Search functionality

Relationship visualization

Asset management

Drag-and-drop ticket management

Month, week & day calendar views

Service level status tracking

Benefits

Multiple ticket types, including problems, incidents, changes, and service requests, can be managed in a configurable grid interface, filtered, and assigned to different agents.

IT assets can be managed in a centralized configuration management database (CMDB) with users able to track inventory, equipment, licences, and contracts, and visualize the relationships between items.

A knowledge base can be accessed by both agents and customers, with automatically-proposed tags and keywords to enable searching of articles.

A customizable, mobile-responsive web portal allows clients to submit queries or requests from any device, and communicate with agents in real time.

The dashboard can be customized with a range of visual metrics including histogram and circular views, and a range of built-in SQL queries can be run at any time.

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