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Remedyforce

Name: Remedyforce
Rating: 4.5 (2 reviews)

By BMC Software

1032 Interested

Highlights : About Remedyforce

Incident & Problem Management

Change Management

CMDB & Configuration Management

Client Management

Multi-Channel Self-Service

Mobile Apps for IT & the Business

About Remedyforce

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports. Remedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Mobile Apps for IT & the Business

Dashboards & Analytics

Social Collaboration with Chatter

Knowledge Management

ITIL Best Practices and Smart Practices

Surveys

Reporting

Service Level Management

Service Catalog

Chat

Client Management

CMDB & Configuration Management

Incident & Problem Management

Change Management

Asset Management

Benefits

Intuitive administration and configuration helps users to focus on growing business value.

Smooth upgrades help businesses receive the most value from their Remedyforce investment.

Self-service features can be personalized, giving users the fast and immediate access to service offerings.

Manual labor is greatly reduced and service delivery is streamlined thanks to automation and integration.

Management makes more intelligent, informed decisions based on real time dashboards and analytics.

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