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Remedy 9

Name: Remedy 9
Rating: 4.5 (2 reviews)

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Highlights : About Remedy 9

Service Request Management

Problem Management

Configuration Management

Smart Reporting

Virtual Chat

Release Management

About Remedy 9

Remedy 9 is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment. The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.

Specifications

Business Size

Small

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Release Management

Platform Administration

Developer Studio

Custom Applications

MyIT Self Service

Incident Management

Knowledge Management

Asset and Service Level Management

Service Request Management

Problem Management

Configuration Management

Smart Reporting

Virtual Chat

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