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ReDesk

Name: ReDesk
Rating: 4.5 (2 reviews)

By Re:Desk

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Highlights : About ReDesk

Known issue management

Service desk (ITIL / ITSM)

Multiple brands / products

eCommerce integration

Role-based permissions

Spam filters

About ReDesk

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores. Customers can log in to the Re:Desk support portal and track the status of their ticket using the same login credentials that they use for the eCommerce store. Re:Desk tracks all customer email, contact form, Facebook and Twitter requests, and converts them into help desk tickets. These are then automatically routed to the correct customer service department or agent for resolution. Where applicable, customer service agents are shown customers' full order details alongside their query, complaint, or request.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English,Russian

Platforms

Product Details

Features

Known issue management

Automated routing

Service desk (ITIL / ITSM)

Multiple brands / products

Help desk

eCommerce integration

Role-based permissions

Email templates

Email notifications

SSL support

Spam filters

Inbox / queue manager

Benefits

Multi-site (multi-store) connection

eCommerce ready

Multivendor ready help desk

Email, Facebook or Twitter support channels

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