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QwikDial

Name: QwikDial
Rating: 4.5 (2 reviews)

By DAKCS

1126 Interested

Highlights : About QwikDial

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

About QwikDial

QwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters. With the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automatic call recording and archiving

Plot call campaigns with Graphical Call Campaign Designer

Web-based predictive dialer for debt collection purposes

Maintains a secure call contact database

Accept payments via touchtone devices

Drag-and-drop based Graphical Call Campaign Designer

Predictive dialer with preview dialing features

Full visual reporting options on call/campaign performance

Automatic dialer capabilities

Integrates with ARM systems via API

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Benefits

QwikDial integrates with DAKCS’s

QwikDial integrates with DAKCS’s Beyond Accounts Receivable Management (ARM) suite or any ARM system by virtue of open API support

Securely hosted and optimized for PCI regulations

Securely hosted and optimized for PCI regulations, QwikDial adds preview dialing to predictive capabilities to maintain compliancy and increase call contacts.

Enables consumers to make payments online

The system enables consumers to make payments online or over the phone without talking to a live representative, instead securely accepting payments via touchtone phone and integrated IVR (interactive voice response).

AR and debtor calls

AR and debtor calls are automatically recorded and stored within the hosted system archive for rapid retrieval

An integrated Graphical Call Designer

An integrated Graphical Call Designer allows call campaigns to be visually planned and scripted to meet standards and optimize collection performance.

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