The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.
While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.
Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.
The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.
While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.
Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.
Specifications
24/7 Support
Yes
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Customer engagement center
Multi-channel collection
Multiple brands / products
Automated routing
Help desk
White label branding
Proactive invitations
Shortcut messages
Call me option
Persistent chat
Chat functionality
CRM integration
Detailed customer information database
Instant messaging
Multi-channel communication
Real time agent monitoring
Service level management
Automated conversation prioritization
SMS integration
Third party integration
Benefits
Multi-conversation interface
an intuitive user interface allows agents to handle multiple simultaneous conversations.
Adaptive response timer
conversations prioritized for agents automatically based on the customer's engagement level.
Contact center ready
simple but sophisticated controls for contact centers including routing and queueing rules.
Collaborate & transfer
agents can collaborate with or transfer a conversation to another agent or manager.
Extensible UI
display and update data from internal systems and perform automatic lookups based upon customer messages.
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