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QuestDesk Software

Name: QuestDesk Software
Rating: 4.5 (2 reviews)

By Koho Software

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Highlights : About QuestDesk Software

Contract Lifecycle Management

Electronic Signature

Government Contracts

Full Text Search

Workflow Management

Inventory Management

About QuestDesk Software

QuestDesk (formerly Service Desk) is a service management solution that offers customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can either be installed on-premise or offered as a cloud-based solution. Users can export core data at any time with either deployment model. Users are able to track service desk ticket resolutions throughout ticket lifecycles, view incident diagnostics and track problems as well as change requests, knowledge base articles and solution assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations and an audit trail of all work executed. The knowledge base management module helps users create a database of tips, guides and solutions for both support agents and end users.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Inventory Management

Escalation Management

Dashboard

Activity Tracking

Electronic Signature

Surveys & Feedback

Service Level Agreement (SLA) Management

Service History

Network Monitoring

Interaction Tracking

Multi-Channel Communication

Buy Side (Suppliers)

Completion Tracking

Government Contracts

Knowledge Base Management

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