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Quantum Metric

Name: Quantum Metric
Rating: 4.5 (2 reviews)

By Quantum Metric, Inc

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Highlights : About Quantum Metric

Machine Intelligence

Frustration Detection

Automatic Events Capture

Client Interactions Capture

About Quantum Metric

Quantum Metric is a unique customer management software powered by Big Data and machine intelligence. The application, deployed either as SaaS or on-premise, enables businesses to gain a full overview of their customers’ behavior through interactive customer experience journey replays. Additionally, Quantum Metric enables businesses to understand website visitors’ needs and struggles in order to improve customer experience. Doing so allows them to convert more clients, gain loyalty, and retain patrons. Moreover, Quantum Metric automatically analyzes data it picks up from users and the website. No fine tuning is required for companies to view real-time statistics and obtain actionable information.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud, Open API

Language Support

English

Platforms

Product Details

Features

Machine Intelligence

Statistical Analysis

Frustration Detection

User Experiences Scanning

Automatic Events Capture

User Experiences Upgrade

Client Interactions Capture

Big Data Insights

Struggle Scanning

Application & System Errors Detection

Customer Replay Session

Correlation Engine

No-Tagging Analysis

Form Analytics

Call Center Integration

Benefits

Customer Struggle Detection

With Quantum Metric, businesses are able to locate the area where customers intend to make a purchase but are not moving forward with a sale. The application provides data in this regard without the need for a team of analytics and data scientists.

Clear Session Replay

Quantum Metric automatically records customer sessions and interactions with different areas of the website or with particular products. This enables companies to understand their website visitors’ behavior from the point of entry to the moment they exit. This feature works as well on mobile platforms so analyzers can study user behavior data anywhere at any time.

Simple Deployment

A feature that sets Quantum Metric aside is its straightforward deployment that works with any tag manager. It does not require any alterations to the company’s website or re-deployment even when custom metrics are applied to certain settings.

Native Mobile Support

With Quantum Metrics, business owners and company executives are continuously updated on their customers’ and potential clients’ website interaction behaviors. The application is available on Android and iOS mobile platforms so users can smoothly view consumers’ habits on their preferred screen.

Full Data Encryption

Quantum Metrics offers a peace of mind to companies that their customers’ data are well- protected. The software does not capture credit card information or PII. The software ensures this through its end-to-end encryption that can only be unlocked by a company’s internal IT security team.

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