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PureCloud

Name: PureCloud
Rating: 4.5 (2 reviews)

By Genesys

1000 Interested

Highlights : About PureCloud

Omnichannel agent desktop

PureCloud Voice telephony service

Wrap-up codes

Web chat, email, SMS

Response management

Call-back

About PureCloud

Genesys PureCloud is an all-in-one cloud-based contact center software built to improve the customer experience. It comes with powerful yet simple functionalities that can streamline contact center operations as well as optimize conversation management. Scalable, quick to set up, and highly adaptable, this platform can easily cater to the needs of small startups, large companies and everything in between.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Social channel management

Co-browsing ans screen share

Advanced omnichannel routing

Speech-enabled IVR

Campaign management

Compliance certifications

Graphical scripting

Script designer

Preview, Progressive, Agentless, and Predictive dialing

Inbound/outbound blending

Voice and screen recording

Omnichannel recording

Workforce management

Satisfaction surveys

Speech analytics

Listen, assist, agent activation

iPad Supervisor app

3rd Party REST API's

Unifed communications and collaboration

CRM integrations

Integrations marketplace

Historic Reporting

Recording & quality management

Bring Your Own Carrier (BYOC) deployment models

SMS text

Scheduled callbacks

Short-term forecasting and scheduling

Schedule adherence

Real-time dynamic performance views

Quality management

Softphone

Business chat

Business telephony

Video conference and desktop sharing

Benefits

ROI with the PureCloud solution

Call Centers have achieved 571 ROI with the PureCloud solution: Get payback on your investment in less than 3 months.

Easy to deploy, easy to use

An intuitive interface allows you to set up your account, integrate with the systems you already use, and be up and running on the PureCloud solution today—no complicated setup, and no training needed.

The power to grow

With any software, you need the power to perform and the foundation to stand the test of time. The PureCloud platform gives you a robust environment architected to grow with you and the needs of your customers.

Unlimited channel surfing

Built from the start to be omnichannel, PureCloud follows the conversation everywhere—so you always have the data you need to respond quickly. Wherever customers message you, we’ve got you covered.

Work better as a team

Bring your team together across channels. With every part of the customer conversation in one place, you can create a lasting depth of collaboration and clarity that brings people closer together.

Uncover trends in customer data

When you have all the information, you can approach customers with empathy and understanding. PureCloud helps you capture and trend data, giving you insight to make human decisions that impact your business.

Anticipate future needs

No one can predict the future. But with scalable software, rapidly evolving technology and real-time data analysis, rest easy knowing you can anticipate consumer trends and be ready for technology changes to come.

Total transparency

In the fast-paced world of customer support, the last thing you need is for your contact centre software to fail. We’re here to make sure that never happens.

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