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Provide Support Software

Name: Provide Support Software
Rating: 4.5 (2 reviews)

By Provide Support

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Highlights : About Provide Support Software

Access Restrictions

Activity Tracking

Chat Transcripts

Easy CMS Integrations

Google Analytics Integration

History Tracking

About Provide Support Software

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise. Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting. Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Access Restrictions

Activity Tracking

Call Me Option

Chat Transcripts

Co-Browsing

Custom Branding

Custom Fields

Customizable Surveys

Easy CMS Integrations

File Transfer

Geographic Maps

Google Analytics Integration

History Tracking

Live Chat

Multi-Channel Communication

Notifications

Offline Form

Personal Data Processing Consent

Pre-chat questionnaire

Proactive Invitations

Real-Time Data

Real-Time Monitoring Filtering

SSL Secure Connection

Shortcut Messages

Transfers / Routing

Visitor Tracking

Benefits

View the geographic distribution of current website visitors with the geo location map.

Provide Support live chat software uses Unicode and supports most world characters and scripts.

Both parties, visitor and operator, can see when a peer is typing a message in the live chat operator console or in the live chat messenger.

With the click of a mouse, users can send pre-written answers to commonly asked questions during a live chat session.

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