Home > Softwares > IT Management Software > IT Service Management Software > ProProfs Help Desk

ProProfs Help Desk

Name: ProProfs Help Desk
Rating: 4.5 (2 reviews)

By ProProfs

1436 Interested

Highlights : About ProProfs Help Desk

Automated Routing

IP Whitelisting

Interaction Tracking

Macros/Templated Responses

Service Level Agreement (SLA) Management

About ProProfs Help Desk

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more. Features of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

Email Management

IP Whitelisting

Interaction Tracking

Knowledge Base

Live Chat

Macros/Templated Responses

Real-time Chat

Reporting/Analytics

Service Level Agreement (SLA) Management

Support Ticketing

Ticket Management

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

Logz.io

Features: 24/7 Support Data Optimizer

Scalyr

Features: Server log & performance monitoring Built-in dashboard to monitor server & web traffic