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ProProfs Chat

Name: ProProfs Chat
Rating: 4.5 (2 reviews)

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Highlights : About ProProfs Chat

Canned Responses

Customizable Branding

Geo Targeting

Offline Form

Third Party Integration

Transfers/Routing

About ProProfs Chat

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal with multiple customers at the same time and track visitor behavior on the website. ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere. The live chat tool also provides detailed performance and chat rating reports.

Specifications

Business Size

Small, Startup

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Website Visitor Tracking

Third Party Integration

Transfers/Routing

Proactive Chat

Screen Sharing

Geo Targeting

Offline Form

Canned Responses

Customizable branding

Real Time Chat

Real Time Visitor Monitoring

Display Operator Status

Visual & Audio Alerts

Chat Window Customization

Secure Chat Sessions

Benefits

To use pre-defined messages and greetings

ProProfs Chat gives your business a distinct edge over the competition by maximizing every opportunity in every visitor. The solution allows you to use pre-defined messages and greetings, create and customized message with their library of pre-built templates. These features enable you to quickly engage your customers and address their issues and concerns.

ProProfs Chat

With ProProfs Chat, you are able to see what your visitors are looking at their screen in real-time. You are also able to view what they are typing, providing you a clear picture of what they are looking for. This allows you to understand their concerns and deliver the best solutions to resolve their issues and answers to their questions.

Real-time chat service

It doesn’t take long to incorporate ProProfs Chat Support into your website. All you have to do is copy the ProProfs Chat code and embed it into your web page. In minutes, you are able to provide your visitors with a real-time chat service that functions well on any web browser or operating software. Your customers can engage your agents via their iPhones, Mac, and Windows devices.

Capture contact information and generate new leads

With a pre-chat form, you can capture contact information and generate new leads to further improve conversions. Whenever your visitors come to your website, your support operators can deliver proactive chat invitations for engagement and then guide them through the sales funnel.

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