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promoter.io

Name: promoter.io
Rating: 4.5 (2 reviews)

By promoter.io

1064 Interested

Highlights : About promoter.io

Customer Effort Score (CES)

Drip surveys

Keyword analysis

Real-time data

Survey send delay

About promoter.io

Promoter.io’s Net Promoter System software is a cloud-based Net Promoter Score (NPS) solution which allows businesses to capture customer feedback and assess the loyalty of customer relationships. The platform is designed to measure customer sentiment and predict future customer behavior, with the aim of driving growth and reducing customer churn. Promoter.io offers users a guided best-practice approach to utilizing NPS for their business. With Promoter.io, users can schedule NPS surveys to send out to customers. Drip, recurring, and lifecycle scheduling schemes are supported. Customer lists can be managed and segmented for different NPS campaigns, and support for a wide range of languages allows users to survey their global customer base. Users can review and respond to feedback from individual customers, with trend tagging, internal notes, and pre-formatted responses. Users can also define alert scenarios to automate team notification when feedback meeting certain criteria is received.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer Effort Score (CES)

Drip surveys

Keyword analysis

NPS surveys

Real-time data

Response management

Summary reports

Survey send delay

Survey throttling

Benefits

A wide range of languages are supported, allowing companies to survey their global customer base.

Multiple campaigns can be set up to manage and organize customer feedback for different brands or products.

Historical customer sentiment can be tracked to provide insight into the impacts of product and marketing initiatives.

Users can review and respond to feedback from individual customers, and utilize pre-formatted replies for recurring issues.

Scenarios can be defined by users to generate automated alerts when new customer feedback meets selected criteria.

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