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Predictive Dialer

Name: Predictive Dialer
Rating: 4.5 (2 reviews)

By Deskforce

954 Interested

Highlights : About Predictive Dialer

FCC compliance

SnapShot dialing

TimeZone dialing

CRM integration

Reports and analytics

Agent & campaign performance reports

About Predictive Dialer

DeskForce Predictive Dialer is a centralized, mobile-ready automated dialing solution for call center managers and agents. Promising strong integration with other leading CRM and financial platforms, the system claims to raise agent performance by as much as 400% via an intuitive, feature-laden dashboard UI. Feeding back real time data, DeskForcel Predictive Dialer provides an overview of which agents are on call, for how long and which clients are waiting where relevant. Those agents can work through campaign call lists effortlessly, with quick controls for increasing call volumes, viewing lists and messaging. Supplementary chat tools span SMS, Email and Fax for communicating with managers and leads, while smart list loading imports contacts from Excel or CSV.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

FCC compliance

SnapShot dialing

TimeZone dialing

Dropbox/Google Drive backup

Call recording

CRM integration

Built-in messaging

Predictive dialer

Real time data

Real time dashboard

Callity reporting

Progressive dialing

Valid number verification

Reports and analytics

Callback scheduling

Agent & campaign performance reports

FTC compliant

Contact management

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