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Praiseworthy

Name: Praiseworthy
Rating: 4.5 (2 reviews)

By Praiseworthy

960 Interested

Highlights
Product Details

Highlights : About Praiseworthy

Peer-to-peer recognition

Survey management

Customer complaint tracking

Multi-store management

Social performance management

Service level management

About Praiseworthy

Praiseworthy is a feedback management and employee recognition tool for customer facing teams with survey distribution, feedback collection, and reporting. With the aim of helping businesses to improve customer satisfaction, and consequently employee retention, Praiseworthy distributes surveys to customers in order to gather feedback and take appropriate action as quickly as possible. In order to gather insight into customer experiences, Praiseworthy allows users to create customized feedback forms and surveys to be automatically sent to customers within a specified timeframe after the encounter. Questions can be customized and formatted with yes/no responses, multiple choice, or a rating system, depending on the required response. Employees have profiles within Praiseworthy where all previous results can be viewed, along with their overall score, ranking, reminders, and alerts, and colleagues can send praise and encouragement to one another.

Product Details

Features

Peer-to-peer recognition

Manager-to-peer recognition

Leaderboards / activity tracking

Feedback management

Social recognition

Feedback collection

Surveys & feedback

Feedback automation

Employee reward programs

Customer complaint tracking

Customer experience management

Reporting & statistics

Customer activity reporting

Customizable reporting

Periodic reporting

Benefits

Create alerts for negative survey responses on specific questions to identify issues with particular processes and resolve them before a customer is lost.

Customize surveys based on which areas of customer service are most important to the business - for example friendliness, promotion offerings, speed, etc.

Integrate with GroupMe chat to send automatic positive feedback messages to employees so that team members can send praise to one another and chat.

Encourage improved performance with the company-wide performance leaderboard which ranks employees based on their feedback results.

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