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Parakeet

Name: Parakeet
Rating: 4.5 (2 reviews)

By Parakeet

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Highlights : About Parakeet

Blended Call Center

Call Logging

Call Recording

Escalation Management

IVR / Voice Recognition

About Parakeet

Parakeet allows users to make calls from their desktops, mobile browsers, web browsers and desk phones. It offers mobile applications for Android and iOS devices. Customer support is provided via email, live chat and a knowledge base.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Blended Call Center

Call Logging

Call Recording

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Outbound Call Center

Queue Management

Real-time Chat

Reporting/Analytics

Call Center Management

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

VoIP

Voice & Data Integration

Benefits

Built to be customizable

Parakeet is designed from the ground up for teams, and built to be customizable

Open API for users

The entire service is exposed via an open API for users to pull all data or build custom integrations with their own platform.

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