Parakeet allows users to make calls from their desktops, mobile browsers, web browsers and desk phones. It offers mobile applications for Android and iOS devices. Customer support is provided via email, live chat and a knowledge base.
Parakeet allows users to make calls from their desktops, mobile browsers, web browsers and desk phones. It offers mobile applications for Android and iOS devices. Customer support is provided via email, live chat and a knowledge base.
Specifications
Business Size
Startup
Deployments
Premise
Language Support
English
Platforms
Product Details
Features
Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration
Benefits
Built to be customizable
Parakeet is designed from the ground up for teams, and built to be customizable
Open API for users
The entire service is exposed via an open API for users to pull all data or build custom integrations with their own platform.
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