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Panviva

Name: Panviva
Rating: 4.5 (2 reviews)

By Panviva Pty, Ltd

993 Interested

Highlights : About Panviva

Workflow

Navigation

Collaboration Hub

Notifications

Analytics

About Panviva

Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control. The solution comes with an editing tool, which enables subject matter experts to capture, create, edit and modify content for end-users. Panviva helps content developers prepare personalized content based on user roles, specific regions, business units, and application versions. Supervisors can identify changes in policies, products, or processes and send alerts to employees to ensure compliance. Panviva offers API-based integration, which helps businesses connect chatbots, IVR systems, and FAQs with the content repository and deliver quick customer service. It lets supervisors improve guidance materials by tracking content usage and collecting feedback/comments from clients. Panviva is suitable for businesses in industries such as banking, finance, healthcare, manufacturing, utilities, telecommunications, and more.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Workflow

Navigation

Collaboration Hub

Notifications

Analytics

Advanced Search

Data Management

Decision Tree

XML / RSS

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