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Paldesk

Name: Paldesk
Rating: 4.5 (2 reviews)

By Paldesk

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Highlights : About Paldesk

API integration

Contact history

Email integration

Event triggered actions

Multi-Channel Communication

Support ticket tracking

Transfers/routing

About Paldesk

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients, and the omni-channel helpdesk combines requests sent from email, live chat, Facebook, Twitter, mobile apps, and more, to aid with management and responses. Businesses can create a customized chat widget using Paldesk and embed it on their website and mobile apps to provide instant support to customers. Colors and text can be customized to fit with company branding, and provide a personalized website experience. Customer requests from various platforms are displayed within the Paldesk dashboard in real time and each request can be automatically assigned or transferred to a specific agent based on the agent’s skills, contact channel, type of issue, and contact history. Agents have access to a full omni-channel message history within the Paldesk platform in order to provide context when solving cases. With Paldesk, businesses can provide support to customers in real time and during out-of-office hours, automatic messages can be configured to respond to queries. Any off-hour queries are automatically converted into tickets which can be routed-to and managed by an agent during office hours. Users can also create canned responses to common enquiries, which can then be escalated to an agent if they still cannot be resolved.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

API integration

Automatic Notifications

Canned responses

Contact history

Customer experience management

Customer support tracking

Email integration

Event triggered actions

File sharing

Instant messaging

Help desk management

Offline form

Multi-Channel Communication

Proactive chat

Reporting & Statistics

Ticket management

Support ticket tracking

Website visitor tracking

Transfer management

Third Party Integration

Benefits

Instant and fast support 24/7/365

A 24/7 instant access for customers is provided through Paldesk Live Chat. Through this, agents can cater to customer needs by the second. The interface is easy and customizable for marketing purposes. This tool gives businesses the ability to reply quickly and improve the overall satisfaction level of their customers when it comes to their products and the services they offer.

Omnichannel communication

Paldesk helps agents save time because it cuts the round-about from one social media platform to the next. Through Paldesk’s omnichannel features, all messages enter through one hub regardless of the source or pathway. Before, providing support entailed that agents needed to check Facebook, and then Twitter and then the next social media account and so on and so forth. With Paldesk, the round-about becomes necessary because all messages through all available platforms enter just one hub. It effectively saves time and confusion does not take place.

Integrations

Paldesk integrates with Facebook Messenger, Twitter, Mail, Slack, Wordpress, PrestaShop, Jommla, Drupal, Magento, Zapier, HubSpot, WhatsApp, Viber, and MailChimp. This aggressive and comprehensive integration makes Paldesk a promising and ideal helpdesk system.

Easy to Use

The interface is not intimidating. The developers succeeded in building a digital experience that feels casual and informal yet competent. If the interface were a person, it will be approachable. It’s easy to use because it feels like users are just exchanging messages with their friends. Simple as it may be, it equally contributes to making problem-solving faster. Agents and customers can even use emojis.

Personalized Experience

The interface is fully customizable and can be set to assist in promoting marketing campaigns. It amplifies customer relationship management by providing additional features that can zone in on target markets.

Convenient

With Paldesk, no customers need to wait while listening to another elevator music. Customers will appreciate that no time is wasted as agents reply in real-time and solutions are provided at once.

Customizable

Apart from having an easy interface, businesses can fully make Paldesk’s live chat widget in line with their branding. Particular colors, font styles, and text size that fits your liking can be set.

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