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Oreka TR

Name: Oreka TR
Rating: 4.5 (2 reviews)

By OrecX

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Highlights : About Oreka TR

Recording bookmarking

Archiving

Screen activity recording

Event triggered recording

Distributed call recording

Screen recording

Screen sharing

Call export

Audio player

Timestamping

VoIP-ready

RoIP-ready

TDM-ready

Audit trail

Call recording

Customizable branding

HIPAA compliance

Multi-site support

Search functionality

Third party integration

Activity dashboard

About Oreka TR

Oreka TR is a cross-platform, open source call recording solution for small, medium and enterprise-level contact centers or communication service providers. Capable of recording VoIP, RoIP and TDM-based telephony within the same system and on the same server, the software captures and archives audio streams, computer screen activity and even mobile phone / SMS communications. Oreka's user interface, OrkWeb, is accessible within the cloud and centralizes live call monitoring and the playback of recordings via the browser's media player. A real time dashboard summarizes call performance data to provide quick access to daily call totals, duration, active call status, a log of the total calls recorded and more. As a PCI and HIPPA compliant solution, Oreka TR can be fully audited thanks to every action and activity timestamped to identify which user has performed what and when. This principle is also applied to call recordings, adding the ability to tag files with notes, bookmarks and categories that can be searched more accurately with multi-criteria filtering. Additionally, by leveraging third-party speech analysis and phrase spotting tools, auto-tagging support within Oreka allows particular phrases of interest to be identified and flagged before identifying each point of occurrence within the audio player.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Open Source

Oreka TR is open source call recording software for contact centers and communication service providers that demand the ability to record VoIP, RoIP (Radio over IP) and TDM (time-division multiplexing) within the same solution.

Agent Activity

Calls can be recorded on-demand with live "listen-in" monitoring limited to certain users, while computer screens can also be captured to look in and check on agent activity.

Dashboard

A real time dashboard provides performance summaries of the quantity of daily calls made, call time duration and the number of captured recordings.

Tagging and attachment

Call tagging and the attachment of notes, bookmarks and categories, aids with quick search and playback, while identifying certain key phrases or interactions detected within a call.

HIPAA compliant

Oreka TR is PCI and HIPAA compliant, adding audit trailing features also that include timestamping for calls and all system activities.

Features

Screen recording

Screen sharing

Call export

Audio player

Timestamping

VoIP-ready

RoIP-ready

TDM-ready

Audit trail

Call recording

Customizable branding

HIPAA compliance

Multi-site support

Search functionality

Third party integration

Activity dashboard

Call monitoring

PCI compliant

Categorizing

Filtered views

Cataloging

Two-way audio and video

Record and playback ability

Tagging

Archiving

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