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Oracle Siebel CRM

Name: Oracle Siebel CRM
Rating: 4.5 (2 reviews)

By Oracle

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Highlights : About Oracle Siebel CRM

Product and Catalog Management

Quote and Order Lifecycle Management

Email Marketing

Sales Analytics

Self Service and E-Billing

Enterprise Marketing Suite

About Oracle Siebel CRM

Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries. In addition to core CRM functionalities, the solution also offers tools to manage sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud. It helps sales personnel to build and manage sales pipelines. Marketers can also use this solution to run various marketing and promotional campaigns and understand the customer's behavior. The solution is capable of delivering customer insights that help stakeholders to eliminate the guesswork out of their decisions and make fact-based decisions.

Specifications

Business Size

Small, Mid-Market, Enterprise

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Enterprise Marketing Suite

Sales

Quote and Order Capture

Contact Center and Service

Partner Relationship Management

Partner and Channel Management

Marketing Analytics

Product and Pricing Analytics

Product and Catalog Management

Quote and Order Lifecycle Management

Email Marketing

Sales Analytics

Self Service and E-Billing

Benefits

Widely-used and popular customer relationship management (CRM) systems

One of the most widely-used and popular customer relationship management (CRM) systems in the market today, Oracle Siebel CRM is noted mainly for its sales force automation roots and its vast collection of solutions that are applicable to 20 different industries. Designed to help medium-sized to large enterprise manage their customer facing operations, Oracle Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done.

Sales Force Automation

While Oracle Siebel CRM capabilities are rooted in sales force automation, it is also able to support conventional processes including managing marketing campaigns and tickets, performing sales collaboration, capturing quotes and orders, rolling out loyalty programs, handling events, setting up help desk, and offering customer self-service, to name some. The platform works with other Oracle business apps.

On-premise or on-demand solution

Users have the option to deploy Oracle Siebel CRM as an on-premise or on-demand solution, giving them the flexibility they need and enabling them to incorporate the software based on their requirements instead of having to modify their existing setup and processes around it.

Multi-awarded and widely recognized CRM software

Oracle Siebel CRM is a multi-awarded and widely recognized CRM software, a clear indication of how it impacts businesses, their performance, and overall growth. Analyst firm IDC declared that Oracle Siebel CRM is the leader of the CRM market when it comes to sales force automation (SFA), marketing and customer service. Datamonitor, another research and analysis agency, placed Oracle Siebel CRM as one of the top solutions in almost every aspect of CRM technology.

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