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Oracle Service Cloud

Name: Oracle Service Cloud
Rating: 4.5 (2 reviews)

By Oracle

1016 Interested

Highlights : About Oracle Service Cloud

Actionable insight reports

Add-ins and custom code compatible

Complete customer profiles

Case management and guided resolution

Compliance management

Unified multi-channel support

About Oracle Service Cloud

Oracle CX for Service is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service touchpoints—Web, social, mobile, contact center and field service. This enables customer service representatives to better understand customers and quickly address issues in whatever channel the customer is most comfortable with.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Unified multi-channel support

Service Level and Change Management

Open API

Multiple customer self-service tools

Knowledgebase creation and management

Email support, live chat, and virtual assistants

Customizable and pre-built reports and dashboards

Custom policy automation tool

Compliance management

Case management and guided resolution

Actionable insight reports

Add-ins and custom code compatible

Complete customer profiles

Cross-channel customer interaction history

Customer intent + content matching

DIACAP, NIST, HIPAA, FISMA compliant

Facebook experience builder

Multi-channel social brand monitoring

Offer personalized, tailored services/advice

PCI Certified Cloud, Government Cloud for DoD

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