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Oracle Field Service Cloud

Name: Oracle Field Service Cloud
Rating: 4.5 (2 reviews)

By Oracle

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Highlights : About Oracle Field Service Cloud

SmartLocation for geo-location data of team members

Signature capture and and job photo documentimg

Customer confirm, cancel or reschedule options

SmartCollaboration for team file and info sharing

Customer reminders for scheduled appointments

Routing based on historical travel times and job durations

About Oracle Field Service Cloud

One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Gantt chart, map or grid of workflow progress

Routing based on historical travel times and job durations

ETAdirect’s patented, predictive statistical engine

Route 10,000 appointments in 4 minutes

Analytics based on 15 key metrics

SmartCapacity’s workforce projections

Reports in 5 different formats

SmartCollaboration for team file and info sharing

Drag and drop endangered appointments

Customer reminders for scheduled appointments

Access from any device

Customer confirm, cancel or reschedule options

Offline access to data

Post-appointment survey

Barcode scanning for inventory management

SmartLocation for geo-location data of team members

Signature capture and and job photo documentimg

ETAworkforce Call Cente

Skill and proximity based job assignment

Salesforce integration

Benefits

ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.

SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.

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