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Opsgenie

Name: Opsgenie
Rating: 4.5 (2 reviews)

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Highlights : About Opsgenie

Alerts and email notifications

iPhone / Android push notifications

SMS / phone notifications

Android / iPhone apps

Detailed tracking

Integration plugins

About Opsgenie

Opsgenie is a cloud-based ITSM solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices. Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype, and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.

Specifications

Business Size

Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Integration plugins

Tags and optional fields

Attached files

Single sign-on

Custom actions

Heartbeat monitoring

Schedules and on-call rotations

Marid integrations

Incoming phone call routing

Multiple communication channels

Rich notifications

On-call schedules

Alert actions

Monitoring tools

Seamless integration

Application Integration

Activity Dashboard

Automated Scheduling

Automatic Customer Notices

CRM Integration

Benefits

Multiple communication channels

Opsgenie notifies users not only via email, but through multiple communication channels including iPhone and Android push notifications, email, SMS and phone calls.

Opsgenie’s rich notifications

Opsgenie’s rich notifications allow for messages to contain free form text, tags, additional fields and files, enabling recipients to determine the best course of action.

Create daily, weekly and custom on-call rotations

Users can create daily, weekly and custom on-call rotations (including follow-the-sun schedules) using multiple scheduling rules and scenarios that can depend on location, time or day.

Detailed tracking information

Each alert the user receives includes detailed tracking information such as when it was created, who has been notified, who has seen it and if action has been taken. Route alerts based on source, content, and time so alerts go to the right person, every time.

Opsgenie’s escalations feature

Opsgenie’s escalations feature lets users decide who should be notified first and if the alert has not been acknowledged, it will automatically be sent to the next team member in a specified order.

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